Author Archives: Noah Raford

Rise of the Non-Traditional Web Worker

Micro-tasking, crowdsourcing and distributed work over the Web will enable traditionally excluded groups, such as the elderly, the poor, the rural, and the stay-at-home parent to stay active and engaged in the economy. Dawn suggested how online networking will allow … Continue reading

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Rewarding social engagement

There has been a fascinating conversation about the motives and interests of both citizens and civil servants. Wissam suggested creating “long tail” incentives for civil servants to do good, long term work (as opposed to short term optimisation).   User Rainertrust thought … Continue reading

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What Role, F2F?

Today most government services are delivered in face to face (F2F) and in person. Virtualization and automation promise to greatly speed up and enhance these services. If all your services come from an app on your phone (or in your … Continue reading

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What will citizens expect in the future?

IT has increased consumer expectations of the speed and capabilities of their environment.  From “Smart Fridges” to “Mass Customization”, a new generation of citizens may expect instant, personal and highly involved service. Is this realistic?  Is it even desirable?  User Deon … Continue reading

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Privatisation versus Public Goods

Many players are suggesting that government give up responsibility for public services to other actors. Suggestions for who these should be range from individual citizens, to citizen groups and coalitions, from private corporations to automatic services.  There are significant risks and … Continue reading

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