What Role, F2F?

Today most government services are delivered in face to face (F2F) and in person.

Virtualization and automation promise to greatly speed up and enhance these services.

If all your services come from an app on your phone (or in your head) role will there be for face-to-face interaction in government services in the future?

What role will physical service centers play?  Will they even be necessary?

User Capt_Stargazer suggests there will be little need for physical interaction in government services in the future.

physical 1


This user Cristinaamp suggests that such tools might be also be useful for facilitating more interaction.

physical 2

What other roles and impacts might physical contact have in the government – citizen relationship?


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