IT has increased consumer expectations of the speed and capabilities of their environment. From “Smart Fridges” to “Mass Customization”, a new generation of citizens may expect instant, personal and highly involved service.
Is this realistic? Is it even desirable? User Deon Swiggs suggests that people might begin to expect rewards for things which they should be doing anyway (treating other neighbors well, following the law, etc.)
What expectations might people have in the future? Will they expect government to take care of everything for them? Or will they expect to take more responsibility themselves?